Items will arrive using the USPS as the shipping provider. Wait times for items to arrive at a customer's house, depends on the shipping method they have purchased during checkout.
Tracking information will be added to your order as well as being sent through an email, so please make sure to add us (email@example.com) so we may be able to send you your tracking information.
Returns and Exchanges
In order for Urban Prestige to provide you with a seamless shopping experience, if you wish to return any of the goods you have purchased, please make note of the details below before contacting Urban Prestige directly.
To return an item to Urban Prestige, the following must be adhered to or it may result in your goods not being refunded, a delay or your return not being approved.
All returned items must be:
• Unworn and in their original condition with the Urban Prestige tag/s an inserts attached and in the package.
• Returned within 10 days following receipt of the goods.
• Returned with a copy of the invoice.
• Sale items are non-refundable.
Refunds may take up to 10 days to be processed by the Urban Prestige Accounts team.
If you wish to exchange your goods for an alternate item, please contact a member of Urban Prestige Online who will first confirm whether your item is available.
Goods can only be exchanged once if they are not fit for their purpose.
A self-addressed express (or regular) post satchel/envelope/box must be provided with your return so that it can be sent back as quickly as possible.
Credit notes may be issued in place of a refund if the item is an accessory or a sale item.
These can be redeemed online under contact at Urban Prestige for a six month period.
Credit notes are not redeemable for cash.
If you receive an item and you believe it is faulty, you must contact Urban Prestige online immediately.
You must then pay for postage to return the item which will need to be assessed. If an item is deemed as faulty, you will be entitled to a full refund and reimbursement of postage.
In the event that a good is faulty and you do not wish for it to be replaced, you will be reimbursed for shipping charges incurred both ways (only applies to orders placed for a single item).
If more than one item has been purchased and one good is faulty, you will be reimbursed for the postage fees incurred to return the item only.
You will be required to provide Bank account number or Paypal email for postage reimbursement.
In no other instance are you entitled to a refund for shipping.
If you have any questions which you do not feel have been answered after reading the above please contact us using our main email address, found under Contact Us